How to Claim Your Business in ChatGPT (Step by Step)

Based on OpenAI launch materials and launch-week reporting. Last checked November 11, 2026. Business Hub is in beta and details can change.

You can claim your business in ChatGPT yourself, and OpenAI does not charge for it. This guide walks through the flow as it worked in launch week.

Before you start

A ChatGPT account that belongs to the business, not to an employee who might leave. A free account works.
Access to the phone line or email address on your listing, or to your domain's DNS settings.
A government photo ID for the owner or an authorized representative.

Open Business Hub. Sign in to ChatGPT and go to chatgpt.com/business-hub, or find Business Hub in the sidebar.
Search for your business by name or website and choose Get started.
Pick a verification method. ChatGPT only shows the ones that apply to you: a code by text or call, a code by email, a DNS TXT record, or a Shopify connection.
Verify. Codes work in minutes. A DNS record can take from a few minutes to several hours to be visible.
Pass the identity check. Upload a photo ID. The status then shows that your application is in review, which takes a few days.
Complete the profile. Website, description, category, logo, cover photo, and delivery and return policies. Stores can add a product feed. OpenAI reviews changes before they go live.

The DNS host field. Many providers add your root domain automatically. If you paste the full name, the record ends up doubled and fails.
The wrong account. A claim made from a personal login is hard to move later.
Business type. During the beta, some categories lead to a waitlist. That is OpenAI's rollout, not an error on your side.
Several locations. Claiming the brand does not claim each location.

Open the profile menu and choose Dispute ownership. You will need to verify your identity for the dispute as well.

This guide is independent and is not published or endorsed by OpenAI.

Free eligibility check. $299 only when your profile is live.